At EddyTech Mini Splits Solutions LLC, your privacy matters to us. This page explains what information we collect when you visit www.eddytechminisplits.com or reach out to us for HVAC services, how we use it, and what control you have over it. By using our website, you agree to the practices described below.
What Information We Collect
Information You Give Us Directly
When you fill out our contact form, request a free estimate, call, or email us, we may collect:
- Your name
- Home or service address
- Phone number and email address
- Details about your HVAC system or service needs
Information Collected Automatically
When you browse our website, certain data is gathered automatically by our systems and third-party tools:
- IP address and approximate location
- Browser type, device, and operating system
- Pages visited, time spent, and navigation flow
- Referring URLs and search queries that led to our site
Cookies and Tracking Technologies
We use cookies to improve your experience on our site. These fall into four categories: Necessary (always active, required for the site to function), Functional (social sharing and third-party tools), Analytical (visitor behavior insights), and Advertisement (personalized ad delivery). You can manage your preferences using the cookie consent banner shown on your first visit.
How We Use Your Information
We use the data we collect to:
- Respond to service inquiries and provide free estimates
- Schedule, confirm, and carry out HVAC installations, maintenance, and repairs
- Communicate with you about your service — reminders, follow-ups, updates
- Send you promotions or news about our services (only with your consent)
- Improve our website performance and marketing effectiveness
- Meet our legal and regulatory obligations
Third-Party Services and Data Sharing
Service Providers
We work with trusted vendors who help us run our business — hosting providers, scheduling tools, email platforms, and analytics services. These partners are contractually bound to protect your data and may only use it on our behalf.
Facebook Pixel and Advertising
Our website uses Facebook Pixel, which tracks visits and activity so we can show relevant EddyTech ads on Facebook and Instagram. You can opt out of Facebook ad targeting at facebook.com/settings/?tab=ads.
Legal Disclosures
We may share your information when required by law, court order, or a government authority, or when necessary to protect the safety of our team, customers, or the public.
No Sale of Personal Data
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes — full stop.
How Long We Keep Your Data
We retain personal information only as long as needed to deliver services, maintain business records, and comply with legal requirements. Contact and service records are generally kept for up to five years. You can request deletion at any time — see the section below on your rights.
How We Protect Your Information
We take reasonable administrative, technical, and physical steps to protect your data from unauthorized access, disclosure, or misuse — including secure storage, access controls, and encrypted communication where applicable. That said, no method of online transmission is completely foolproof, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location and applicable law, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correct: Ask us to fix inaccurate or incomplete information
- Delete: Request removal of your personal data (subject to legal retention rules)
- Opt out of marketing emails: Use the unsubscribe link in any email we send
- Manage cookies: Adjust preferences via the consent banner on our site
Send us a request using the contact details at the bottom of this page and we will respond within 30 days.
A Note for Massachusetts Residents
EddyTech is headquartered in Worcester, Massachusetts. We take our obligations under Massachusetts privacy law seriously. If you are a Massachusetts resident and have questions about your state-specific rights under the Massachusetts Consumer Privacy Act, please reach out to us directly.
Children’s Privacy
Our website and services are not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected data from a child under 18, please contact us right away so we can remove it.
Links to Other Websites
Our site may link to third-party websites including Facebook and Instagram. This Privacy Policy does not cover those platforms. We encourage you to read their privacy policies before sharing any personal information with them.
Updates to This Policy
We may revise this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Your continued use of our website after any changes means you accept the updated policy. We recommend checking this page periodically.
Get in Touch
Have questions about this policy or how we handle your data? We are happy to help.
EddyTech Mini Splits Solutions LLC
Worcester, MA and surrounding areas
Phone: (774) 431-2298
Email: info.eddytech@gmail.com
Website: www.eddytechminisplits.com